Q: Who are we?
A: Shenzhen USER Special Display Technologies Co., Ltd. has been established since 2008 as a high-tech enterprise. USER SDT is an OEM / ODM factory,
customizing products to tailor your needs is our strength and mission. Our team of over ten (10) CAD designers and structure engineers will make sure to render your imagination into actual products. If you are looking to create prototypes or start mass production on a very specific project, we can help you achieve your visions and goals.
Q: Where is USER?
A: USER headquarter and factory is located in Shenzhen, China. The complete address is “Building 7, XinxinTian Industrial Park, Xinsha RD, Shajing, Bao’an District, Shenzhen, China, 518104″x
Q: Does USER have any branches?
A: Yes, There are 4 other Chinese branches in Chongqing, Shenyang, Chengdu, Nanning and also one branch abroad which is in South Africa.
Q: How contact I call USER?
A: There are various ways. Through online chat you can talk with USER agent to guide you. You can also call us directly by (+86)0755 89810577 – (+86)0755 89810577. Even you could just easily fill contact form then our support team will call you
Q: What are USER main products?
A: USER has worked for a long time on manufacturing and customizing digital display products. While the most popular of them are LED/LCD digital signage, LED/LCD video wall, interactive kiosk, touch table and etc.
Q: Are all products guaranteed?
A: Yes of course. All of our products are guaranteed by USER while they should have defined guarantee terms and conditions.
Q: What are guarantee terms and conditions?
A: User Company has 3 years of warranty for all the products in there will be a technical issue in your display systems. Usersdt Warranty covers the defects resulting from defective parts, materials or manufacturing. The device is considered defective if it fails to perform the functions as indicated in the operation manuals, technical specifications or any other similar documents supplied with the equipment, and the failure is due to internal device characteristics.
Q: How can I order a product?
A: Well ordering customized product is quite easy. You can scroll down on the product page and in “Customize to order” tab fill the ordering form by describing your requirement. Moreover you can also click on “Online Chat” on the right side of webpage. Otherwise, you can send us email at “jacky@usersdt.com”. At last you could also reach us by the phone numbers “( 86 ) 0755 89810577 – ( 86 ) 1893 8640548”
Q: Is there any customer service for products?
A: Yes of course. All of our products are guaranteed by USER while they should have defined guarantee terms and conditions.
Q: Does USER send technicians for installment?
A: We will offer USER instructions, operation video and technical support on live chat after client place order. While if the client need our technician to install on-site, we will provide it for you with additional cost.
Q: Is there any customer service for products?
A: Yes, USER supplies you free customer services after any product purchases.
Q: When will the ordered products be prepared?
A: In fact it takes 20-25 days to prepare customized products
Q: How will be the product transportation?
A: According to customer location, transportation can be by sea or air .
Q: How long will the transportation take?
A: Actually it’s totally variable depending on destination county. However the estimated time is 7-15 days.
