LG Electronics and Amazon have co-developed the first integration of Amazon’s Alexa AI with LG hotel TVs using the webOS smart TV platform, according to a company press release.
“We believe the intuitive and accessible nature of voice and Alexa has the potential to help and delight customers in many scenarios, in and outside of the home,” Liron Torres, head of Alexa Smart Properties, Amazon, said in the release. “We’re excited to extend the Alexa hospitality experience customers already love across technologies that work together, seamlessly.”
Beginning later this year, hoteliers will be able to upgrade new and existing LG hotel TVs running webOS 6.0 or 5.0 to offer guests access to Alexa through LG’s microphones.
Properties do not have access to voice recordings, and the experience is anonymous, meaning information about the speaker’s identity is not shared with Amazon. The far field microphone array solution is also compatible with LG TV networks using Pro:Centric Direct software, through which the TV becomes a hub for control for wireless smart devices without requiring a standalone control system.
Hotel operators can develop custom announcements that use both on-screen and audio communication for event announcements, check-out reminders and more. The microphone array accessory is powered through a TV’s USB port and mounts to the top of the set.
Reference : DigitalSignageToday
